8 Aggressive Service Level Agreements

WHEN IT COMES TO SERVICE LEVEL AGREEMENTS, Uber Bandwidth provides customers with an unprecedented number of aggressive commitments further reinforcing that Uber Bandwidth operates a truly world-class network and hosting environment. Our SLAs also validate the true redundancy of each Uber Bandwidth facility and the aggressive and proactive monitoring and prevention activities performed daily by our certified operations and facilities teams.

Here is a complete list that every colocation customer receives with services provided by Uber Bandwidth.

Network Availability and Performance

100% Internet availability
5ms latency to the Internet
0% packet loss to the Internet

Power Guarantees

100% availability when using A&B feeds
99.999% availability when using a single feed

Environmental Guarantees

68° F (+/- 5°) maximum datacenter temperature
45% (+/- 5%) humidity guarantee
25 particles/cubic inch maximum dust guarantee

Copies of these Service Level Agreements are available upon request. Simply contact us for more information.